Privacy Policy

Information we collect

We collect personal information only where it is reasonably necessary for our business and website operations.

This may include:

• Contact information such as your name, email address, telephone number, and company information.
• Project information you choose to provide when contacting us, including business goals, project scope, budgets, timelines, or other details included in your message.
• Website and technical information such as IP address, browser type, device information, referring pages, and interaction data where collected by our website platform, security tools, or analytics technologies.
• Any other information you voluntarily provide when you communicate with InnerWisdom.

How we use personal information

We use personal information for purposes connected to operating InnerWisdom and responding to people who choose to engage with us.

• Responding to inquiries and project requests.
• Evaluating whether a potential engagement is a good fit.
• Communicating about projects, meetings, proposals, or services.
• Operating, maintaining, securing, and improving this website.
• Understanding website performance and visitor behaviour where analytics are enabled.
• Meeting legal, regulatory, accounting, or security obligations.

We do not use personal information for purposes that are materially different from those for which it was collected unless permitted by law or appropriate consent has been obtained.

Consent and your choices

By choosing to submit information through our website or communicate directly with us, you consent to the collection, use, and handling of that information for the purposes explained at the time of collection and in this policy.

Where applicable, you may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Cookies and similar technologies

This website may use cookies and similar technologies to support essential site functionality, protect forms from abuse, remember preferences, understand site performance, and improve the digital experience.

If non-essential analytics, advertising, or similar technologies are enabled, we will use appropriate consent mechanisms where required by applicable law.

You can also control cookies through your browser settings, although disabling certain technologies may affect how parts of the website function.

Service providers and disclosure

We may use third-party service providers to support website hosting, form processing, communications, analytics, security, cloud storage, and other business operations.

Personal information may be disclosed to these providers only where reasonably necessary for them to perform services on our behalf, or where disclosure is permitted or required by law.

Our website is built and hosted using Webflow. Depending on the configuration of our forms and integrations, information submitted through the site may be processed or stored using Webflow or other service providers used by InnerWisdom.

Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, support legitimate business requirements, resolve disputes, maintain appropriate records, or meet legal obligations.

When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it as appropriate.

Security

InnerWisdom uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

No method of transmission or electronic storage can be guaranteed to be completely secure. We therefore encourage you not to send highly sensitive or confidential information through a general website contact form.

Your privacy rights

Subject to applicable law, you may request access to personal information that InnerWisdom holds about you and ask that inaccurate information be corrected.

You may also contact us with questions about how your information has been collected, used, disclosed, or protected.

Some requests may be subject to legal exceptions, verification requirements, or limitations permitted by applicable privacy law.

International visitors and data processing

InnerWisdom is based in British Columbia, Canada and works with clients and visitors across borders.

Our service providers may process or store information in jurisdictions outside British Columbia or Canada. Where that occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

Contact and privacy inquiries

Questions, access requests, correction requests, or concerns about this policy or InnerWisdom's privacy practices can be directed to our Privacy Officer.

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal obligations. The effective date at the top of this page indicates when this version was last updated.